Complete Issue:On the XX/XX/2020 with no ever applying Quality Mortgage brokers considering united states an effective mortgage loan modification that have a primary prevention

Complete Ailment:I fell about back at my financial XX/XX/XXXX and called Caliber into the XX/XX/XXXX to discuss what my personal alternatives were to treat the new default. Each XXXX ( personnel id XXXX ), I will stretch my personal forbearance otherwise apply for loss minimization and she’d send records to my domestic. To your XX/XX/XXXX XXXX ( staff member id XXXX ) reported that my personal deferment agreement is actually owed back because of the XX/XX/XXXX with a home loan commission due XX/XX/XXXX. We never received that it arrangement nor performed I receive any mobile phone calls from the a prospective deferment. Toward XX/XX/XXXX, XXXX ( employee id XXXX ), stated that if i is actually incapable of make a cost next I might have to apply for loss minimization. We advised XXXX our difficulty will be fixed so we you’ll restart costs XX/XX/XXXX but XXXX asserted that wasn’t an alternative and so i filed my personal documentation on the XX/XX/XXXX. To your XX/XX/XXXX a page was sent saying my obtain recommendations try refused because of myself not taking the latest deferment solution. My mortgage lender pushed me into an idea that i cannot conform to, pushing us to sign up for a choice only to be declined. I have only used the new knowledge out of my personal mortgage lender and you will tend to today remain homeless.

Ailment Facts:

In order to have the offer done i needed seriously to On that time we had been incapable of make the trail costs.

Ever since then all of our condition changed we need to get Caliber through to the deal. Now that we are able to manage it Caliber would like to carry out a ( DIL ). Indeed all the Caliber has only been finding starting a great DIL for a long time now. We had been extremely surprised whenever Quality considering us the loan Modification. Amazed. Given that we can afford it we feel they don’t require me to Modify the financing. We feel the loan modification give by the Caliber are a fake bring they realized we can not afford the money at the big date so that they offered they to us. Given that we are able to manage they they don’t give it to all of us. We believe Quality is truly throughout the realtor industry perhaps not the mortgage company. They normally use brand new ( DIL ) to accumulate functions up coming sell the new on the brother company new XXXX XXXX XXXX for a cheap price then the Trust resells they from the money. We believe the fresh new Fed tends to make whole so you can Quality toward loss to your mortgage and they are tearing of your tax Payer for the a major Group top. You must check out the so it.

Criticism Information:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended loans Tallassee doing a refinance to a 10 year mortgage since the payment would only be < .00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay < .00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.