No financing officer solutions the device each voicemail is actually full

Crappy customer care… Can not visited financing administrator. Become re-finance procedure. Turned in the documentation, overlooked 5 closings. Still wishing! Losing profits. Complicated support service. Crappy offer! Exactly how performed they reach cuatro.5 million when you look at the conversion process? Ask your Claims Attorney Place of work.

It keep animated us to the fresh mortgage processors

Terrible customer service. I was writing on an effective re-finance given that no closer to closure than simply I was when you look at the June. Customer support was a joke. They simply import us to differing people, i am also bounced up to such as for instance a golf ball. Really disturb and mad and in the morning moving my home loan at the earliest opportunity. Don’t suggest The new Rez after all.

My personal mortgage was that have Ditech therefore is actually sold so you can The new Rez

Do not use NEWREZ….greatest mistake We have produced. Started looking to refi. Given that May it is now October however wishing. You will find delivered a similar documents in several times. Cannot arrived at someone because of the cellular telephone. My personal mortgage is recognized 8 weeks ago however wishing. This company is actually bull crap go elsewhere.

The newest Rez ‘s the worst mortgage lender!! New Rez called and you may accessible to refi my loan at a beneficial down interest. The borrowed funds Manager Ryan said it will be easy “not a problem”. The guy including told you it’s not necessary for the next appraisal as mortgage was just one year dated and now we weren’t bringing people additional money aside! HA… 5 weeks after he or she is asking for docs it currently have. The loan Processor never understand the docs I publish to their safer website. The latest undoubtedly poor lender I’ve actually ever caused! Rescue this new outrage and acquire another bank!!

NewRez/Shellpoint gotten our very own mortgage regarding Ditech. First percentage to help you NewRez was at , and this we setup via the NewRez webpages for automatic payments on the firstly each month. All the ran better until . They never took brand new fee that was supposed to be drawn from your bank account! I don’t observe up until we got a visit towards out-of certain strange count stating these were NewRez, failed to speak to him or her once we didn’t accept the number. Tested our very own membership on the web through their website and you may low and you will behold the brand new October percentage had not already been instantly received! Got to the cell phone with NewRez customer care instantaneously to get out what was taking place and you can are told it absolutely was particular sort of “glitch”. Mind you, repayments having been mobile having commission well due to the fact ! http://availableloan.net/installment-loans-tx/columbus There is certainly enough money in the latest checking account because of it! We spoke that have two more persons on the , with the second person bringing the payment over the phone which have the fresh new declaration out-of the lady there will be no late fees, zero commission plus it is ACH. It’s now and on the webpage it is proving me it is an unapplied percentage! What the heck, here is the October step 1 percentage and may was in fact used as such Quickly for the . So we log in to the telephone once more together with them now and you will query what’s going on? Is actually told one to she’d immediately request it be put on the newest Oct commission and you may “you are not later” We contacted the bank following speaking with NewRez to your and you can the financial institution told you “no shot in the commission ended up being requested from the NewRez/Shellpoint, it (the bank) aren’t closing one commission therefore we possess loads of currency to cover cuatro years of costs”! I’ve less than 1 year kept with this initial home loan and are also undoubtedly considering going to the state attorney general’s workplace, the higher company agency, hiring legal counsel and you can spending which from now. Our very own on line account which have NewRez shows the next payment is auto-paid down is defined to have The fall of 1, in case we attempt to glance at the booked automatic repayments, it confides in us we cannot since the account is “delinquent”. This is so completely wrong to the many membership! I have Not ever been later in 29 years with the help of our home loan commission and in addition we provides the best credit history more than 850! Are they now browsing bang our credit rating? Prevent Them!