No loan manager solutions the telephone each voicemail is actually full

Crappy customer care… Are unable to started to mortgage administrator. Come refinance procedure. Turned in all the documentation, missed 5 closings. Nonetheless waiting! Taking a loss. Difficult customer care. Crappy package! Just how performed it reach 4.5 billion during the conversion? Pose a question to your Claims Lawyer Office.

They keep move us to the latest financing processors

Awful support service. I have already been writing on an effective re-finance as the no nearer to closure than I happened to be inside Summer. Customer care are bull crap. They simply import me to different people, and i am bounced to such as for instance a golf ball. Extremely disappointed and you may mad and in the morning moving my home loan at the earliest opportunity. Don’t strongly recommend This new Rez at all.

My personal loan try with Ditech and it is actually marketed to help you New Rez

Avoid the use of NEWREZ….most significant mistake I have made. Already been seeking refi. Once the Will get it’s now October still waiting. I’ve delivered a similar files inside the many times. Are unable to reach people by mobile phone. My personal mortgage was approved 8 weeks back however prepared. The firm was bull crap go in other places.

The Rez ‘s the worst mortgage company!! This new Rez titled and you can open to refi my personal mortgage within a straight down interest rate. The loan Officer Ryan informed me it will be easy “no problem”. He together with said no need for another appraisal due to the fact mortgage was only 1 year dated and in addition we were not taking people more funds away! HA… 5 days afterwards he’s asking for docs they currently have. The loan Chip don’t comprehend the docs I upload to their safe site. The latest undoubtedly terrible bank You will find ever before caused! Conserve the fresh new fury and find various other bank!!

NewRez/Shellpoint obtained our financial regarding Ditech. First payment so you can NewRez was in , hence we created through the NewRez web site for automated money towards first of monthly. All the ran well until . They never took new payment that was allowed to be removed from your savings account! We didn’t find up until i had a visit towards the from specific uncommon number stating these were NewRez, didn’t talk to them while we failed to accept the amount. Checked out our membership online through their website and lower and you may behold the Oct percentage hadn’t been immediately gotten! Had to the mobile phone that have NewRez support service instantaneously to locate out that was happening and you may are informed it actually was particular form of “glitch”. Mind you, costs being move to have payment very well while the ! Discover a good amount of money in the bank account because of it! We talked that have a couple of different people towards , towards second individual bringing the fee over the telephone which have the fresh declaration from their that there could be no later fees, no commission also it would-be ACH. It’s now and on their page it’s proving me it is an unapplied percentage! What the deuce, this is the Oct 1 payment and ought to have been used as a result Instantly toward . Therefore we log on to the phone again using them today and you may ask what’s happening? Is informed you to definitely she’d instantaneously request it is put on the latest October percentage and you will “you aren’t late” I called all of our financial right after talking-to NewRez into and you will the lending company told you “no try at commission was actually expected because of the NewRez/Shellpoint, it (the bank) commonly closing any payment so we provides a number of money to pay for cuatro many years of repayments”! I’ve lower than one year left about this very first financial and are also certainly given visiting the county attorneys general’s office, the greater organization agency, choosing legal counsel and you can investing which off today. All of our online membership with NewRez suggests the second percentage to be auto-repaid is scheduled having Late 1, but if i try to glance at the arranged automatic costs, they confides in us we can not once the account try “overdue”. This is so incorrect to the of numerous levels! We have Never been late inside the 29 many years with this mortgage fee and in addition we have the ultimate credit rating more 850! Will they be now attending bang our very own credit history? Avoid Them!